FAQ

How can I contact the assistance and consultation service?

The easiest and most reliable way to contact us is through our website. There are several forms in the contact section, where you can carry out any management, with a computerized system that guarantees the security of the data provided. Any other way of contacting us does not ensure the correct processing of its management.

Can I make the request for a lost piece of puzzle by different means?

No. We recommend performing only one request for lost pieces using the form of our website, in the section? Contact? Lost piece - Request?. If applications are doubled generate incidents delaying the service or can even be canceled.

How can I have a request for lost pieces of a puzzle?

To take a request for lost pieces, you must fill out the form you will find on our website, in the section? Contact? Lost piece - Request?. If you have questions when finding the necessary data, follow the instructions in your puzzle box, as it explains how to locate the correct coordinates (A / B) and the puzzle record number.

It is important that you follow the instructions and provide all the data, otherwise you will not be able to take the request or the pieces you will receive will not be correct.

The service is limited to a maximum of 16 pieces and the usual delivery time is usually between 4 and 6 weeks. At this time it has no cost.

When filling out the Puzzle Lost Parts Request Form indicates that the piece is not exhausted?

First of all, verify that the data provided by the registration number and coordinates are correct. If despite this, it continues to receive the same answer means that it impossible to take the request because the stocks of the pieces that you need definitively have been exhausted.

The registration number of my puzzle is not 11 digits What do I do?

Some references use 10 digits and the system only accepts 11, in this case a? 0 must be introduced? EJ 0xxxx / xxxxxx.

Can I have a request for lost Puzzles parts without the registration number?

No. In order to be able to take a request for parts, it is essential to provide the PUZZLE registration number.

This number, of eleven digits, consists of two parts. The first five numbers indicate the reference of the puzzle that is common to the puzzles of this model, and we can easily find it in our catalogs.

The six following numbers correspond to the editing of the puzzle, and varies in each manufacturing process, this number is only found in the lower boxes of the puzzles, it is non-transferable and allows locating the pieces in their correct locations, in the lost part department.

This means that from the same puzzle, with the same reference, we can have many different editions and the same coordinate from one edgency to another can vary so much that it does not fit.

They should only take places of lost pieces for a puzzle using the registration number of the puzzle itself.

I've been waiting for time to receive the lost piece of a puzzle What is it because it's?

The shipment is made through ordinary mail and there is no possibility of tracking. In the event that there is any incorrect data in your name or address, the letter will be returned to our offices and will be notified immediately through email or the facilitated phone number.

How to guide the puzzle to request your lost pieces?

The correct orientation is printed on the top cover of the puzzle which indicates the product reference number below the image, in case it does not have the cover you can see the correct orientation in our web product catalog.

How long will I get the lost piece requested?

The delivery time is usually between 4 and 6 weeks. Can you consult the status of the request in the contact section and then? Consult status? The system will tell you what day it was processed, processed and sent to your home.

Do all Educa puzzles have the lost parts application service?

Most of our 3000 or more puzzles have the parts replacement service, and so it is specified in the puzzle box.

This service offers the possibility of requesting a maximum of 16 pieces per puzzle and even exhausting stocks.

How can I get a catalog of the puzzles Educate?

To receive our puzzle catalog you can request it on our website, in the section? Contact? Request for catalog?. You will have the possibility to download the catalog in .pdf format on your PC with the whole collection of 500 or more puzzles.

What do I do if I have a puzzle or defective game?

If it is a defective product. The fastest and fastest solution for you is that you go to the store where you bought it and change it. Being a product with a visible defect, it has the possibility of making this change without problem.

Another option is that between the consumer service section of our website, and curing an incidence, complete the form with the necessary data. We will contact you and we will inform you of the possibility of change, after receiving the defective.

How can I buy the products that appear on the web?

Educa Borras, , S.A.U. it does not sell directly, you must look for our products in specialized stores and large surfaces.

Am I looking for a game or puzzle that I do not find on the website?

If the product you are looking for does not appear on our website means that either we are not the manufacturers or that it is a discontinued product and we no longer have it available. In this case, it has ceased to manufacture and distribute the definitively exhausted stocks. (Including all components of the game).

On our website you will find information about all the products we currently have in the catalog.

What can I use to stick the puzzle?

Educa Borras, , S.A.U. recommends the Fix Puzzle Permanent. This product will find it in specialized stores. If you want to expand the information you can check our website.

Do the Educa Puzzles include some type of tail?

Yes. In the puzzles of 500 to 2000 pieces a FIX PUZZLE queue envelope is included. For the use of the queue, you must strictly follow the instructions specified in the product.

How to correctly preserve my puzzle?

Conservation tips.

1 - The puzzle can not directly give the sunlight to avoid changes in the coloring of printing
2 - If environmental humidity is high protect it with a plä¯stical during assembly.
3 - If the puzzle has to be for a long time without touching it with paper or fabric per avoid discolorations ...

I am looking for a puzzle with a concrete image and I can not find it.

If you want to see all the puzzles that we currently have in the catalog you can visit our website.

If you want information from custom puzzles, also through the web page www.magic-labs.com you can expand the information.

Can a catalog puzzle vary? I am interested in the image but in a different number of pieces.

No. The puzzles we have currently in our collection can not be modified, neither in the measures nor in the number of pieces, so it is totally impossible to adapt to your request.