Conditions Service Piece Lost

The lost pieces service of the Educa Edura deras puzzles, S.A.U. It is governed by the following conditions:

Requests for lost parts are carried out uniquely and exclusively through the form for this purpose in the contact section on contact of the website www.educaborras.com.

To take the request for lost parts it is necessary to fill out the registration form, indicate the coordinates of the parts requested and identify the puzzle from the PUZZLE record number.

The registration number of the puzzle consists of eleven digits that are printed on a side of the puzzle box or in the brochure included inside the large puzzles.

Its format is: _ _ _ _ / _ _ _ _ _ _ _ is formed by two parts. The first part (5 digits) coincides with the reference number of the puzzle. The second part (6 digits) indicates the edge of the puzzle. This registration number is essential and mandatory to replace the lost parts.

Once the request has been completed correctly, the user will receive an email indicating an identification number that will allow you to track the request through the Assistance and Consultations section of the Web of www.educaborras.com.

In the confirmation email, the approximate periods of the shipping and reception process are indicated.

Requests for lost parts are processed informatically by order of reception.

The following puzzles have lost pieces service:

The editions of the puzzles of 500 or more pieces made up to 31-12-2016 that present the identification of lost parts on the side of the box or in the brochure included inside the large format puzzles.

The editions of the puzzles of 3,000 or more pieces edited from 1-1-2017 that present the identification of lost pieces on the side of the box or in the brochure included inside the large-format puzzles.

Each puzzle subject to the lost parts service has a limited number of replacement parts for each of its editions. Once the stock has been exhausted it will not be possible to replace those pieces that are no longer available.

The sending of lost parts requests is done by ordinary mail. Educa Borras S.A.U. It is not responsible for the losses, delays or errors caused by the operation of each country's mail services, incorrect or incomplete addresses, and other reasons that may affect the normal operation of the postal shipment.

The lost pieces service is free and has a global scope.