Contitions Lost pieces

The following terms and conditions are applicable to the EDUCA BORRAS, S.A.U. missing pieces service:

Requests for missing pieces may only be submitted using the appropriate form in the customer service section on www.educaborras.com and/or www.puzzlepassion.com.

To request a missing piece you must complete the registration form, specify the coordinates for the pieces and identify the puzzle using the registration number.

This number consists of eleven digits which appear on one of the box sides or on the leaflet included inside the large sized puzzles, the format is: _ _ _ _ _ / _ _ _ _ _ _ This registration number consists of two parts. The first five numbers are the puzzle’s product reference number and the second six numbers indicate the puzzle’s edition. This number is mandatory to replace missing pieces.

Once your request has been received correctly you will receive an e-mail with a reference number so you can check the status of your request on the customer service section of our website www.educaborras.com.

The confirmation e-mail will include the approximate delivery date.

Requests for missing pieces are processed by order of receipt.

The missing pieces service is available for the following puzzles:

Editions of puzzles of 500 or more pieces manufactured up until 31/12/16 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.

Editions of puzzles of 3,000 or more pieces manufactured after 1/1/17 with the missing piece identification number on the side of the box or on the sheet included inside boxes of large puzzles.

There is a limited number of replacement pieces for each puzzle included in the missing pieces service in each of its editions. Once stocks have finished it will not be possible to replace any missing pieces.

Missing pieces will be sent by ordinary mail. Educa Borras SAU shall not be held responsible for any losses, delays or mistakes caused by the mail service of each country, or any incorrect or incomplete addresses or any other reasons which may affect the normal operation of this service.

The missing pieces service is free and available worldwide.